Privacy Policy
Cuisine Idéale™
Last updated: November 23, 2025
Cuisine Idéale™ (“Cuisine Idéale”, “we”, “our”) takes the protection of your personal information seriously and is committed to acting in a transparent and responsible manner.
This Privacy Policy (the “Policy”) explains how we collect, use, disclose, retain and protect your personal information when you interact with us, including when you:
visit our main website www.cuisineideale.com and any associated pages (the “Site”), (Cuisine Idéale)
fill out our online forms (project request, contact form, newsletter signup, contests, etc.),
interact with our marketing campaigns (Meta/Facebook, Instagram, Google, email),
communicate with our teams (in showroom, by phone, email or social media).
By providing us with your personal information or by using the Site, you agree to the terms of this Policy.
As a Québec-based private-sector company, Cuisine Idéale handles personal information in compliance with:
the Act respecting the protection of personal information in the private sector (Québec), as modernized by Law 25 (Act to modernize legislative provisions as regards the protection of personal information), (Légis Québec)
applicable federal laws, including PIPEDA – the Personal Information Protection and Electronic Documents Act (Canada), (Privacy Commissioner Canada)
and, where relevant, the GDPR principles for individuals located in the European Union or European Economic Area.
“Personal information” means any information about an identifiable individual, either alone or combined with other information (e.g. name, contact details, project details, IP address).
In accordance with Law 25, Cuisine Idéale designates a Privacy Officer responsible for compliance with this Policy and applicable laws, as well as for responding to questions, access requests or complaints relating to personal information. (Légis Québec)
Depending on how you interact with us, we may collect the following categories of personal information.
First and last name
Postal address (home or project address)
Email address
Phone number(s)
Preferred language of communication
When you request a quote or start a project (kitchen, bathroom, living space, multi-residential units, etc.), we may collect:
Type of project (renovation, new construction, multi-residential, etc.)
Property type (house, condo, building, etc.)
City, region, postal code
Estimated budget and desired timeline
Functional and aesthetic preferences (style, materials, constraints)
Preferred showroom / boutique (e.g. Mirabel, Brossard, Pointe-Claire, etc.)
Photos, plans, sketches or documents you choose to upload
History of communications with our team (emails, calls, messages, appointments)
Quotes, orders, contracts, invoices, delivery and installation details
Notes about your project, design choices and service follow-up
Satisfaction surveys and feedback
Newsletter subscription status
Participation in contests, events or promotions
Interests (e.g. kitchen, bathroom, closets / storage solutions, multi-residential projects)
Consent or refusal to receive marketing communications
When you visit our Site, certain data may be collected automatically:
IP address
Cookie identifiers or similar technologies
Device type, operating system and browser type
Pages visited, time spent, actions taken on the Site
Source of traffic (e.g. Meta/Facebook ad, Google search, partner link)
This information is mainly collected via analytics and marketing tools such as Google Analytics 4 (GA4) and advertising pixels (e.g. Meta/Facebook Pixel). (Google Help)
Cuisine Idéale does not intentionally collect sensitive personal information, such as:
racial or ethnic origin,
political opinions, religious or philosophical beliefs,
union membership,
health, biometric or genetic data,
sexual orientation.
If such information is exceptionally communicated to us, we will only use it if strictly necessary and, where required, with your explicit consent and appropriate safeguards.
We may collect your personal information in several ways.
Online forms (project request, “Start a project”, contact form, career applications, newsletter signups)
Emails you send to us
Phone calls with our advisors or customer service
In-person visits to our showrooms and design meetings
Private messages via our social media pages (Facebook, Instagram, etc.)
When you browse our Site, we use cookies, pixels and similar technologies to:
ensure the Site works properly and securely,
measure traffic and performance,
understand how users interact with our content,
run and optimize our advertising campaigns (including retargeting).
These technologies may be placed by us or by third-party providers (e.g. Google, Meta).
Where permitted by law, we may receive information about you from:
advertising platforms (Meta, Google, etc.),
partners who refer you to us (designers, contractors, dealers),
public or professional databases, in compliance with applicable privacy laws.
We only use your personal information for legitimate and necessary purposes, including:
Providing our services and managing your project
Responding to your requests for information or quotes
Assessing your needs and preparing proposals
Planning visits, measurements, design meetings, delivery and installation
Following up on your project from first contact to after-sales service
Administrative and contractual management
Drafting and managing quotes, orders, contracts and invoices
Managing payments, guarantees and claims
Complying with our legal, accounting and tax obligations
Service-related communications
Sending important information about your project (confirmation, changes, scheduling)
Informing you about updates to our policies or terms of use
Marketing and business development
Sending you newsletters, inspirations, promotions and invitations to events, if you have consented to it
Building audiences for advertising campaigns (including retargeting) using tools such as Meta/Facebook or Google Ads
Analysing campaign performance and improving the relevance of our communications
Operation, security and improvement of the Site
Ensuring the stability and security of our Site and systems
Detecting and preventing fraud or abuse
Analysing usage to improve navigation, content and features
Legal obligations and protection of our rights
Responding to lawful requests from authorities or courts
Establishing, exercising or defending legal claims, where necessary
Depending on the context, our processing is based on:
your consent (e.g. marketing emails, optional cookies),
the performance of a contract or pre-contractual measures (e.g. preparing a quote),
our legal obligations,
or our legitimate interests (e.g. securing our systems, improving our services).
We may use the following categories of cookies on the Site:
Strictly necessary cookies
Required for the Site to function properly (session management, security, language preference).
These cannot be disabled through our internal cookie tool.
Performance and analytics cookies
Used to measure traffic, understand how visitors use the Site and improve our content (e.g. GA4).
Data is generally used in aggregated and anonymized form. (Usercentrics)
Marketing and retargeting cookies
Used to show you relevant ads for our products and services on our Site or third-party sites (e.g. Meta/Facebook Pixel, Google Ads tags).
Allow us to build anonymized audiences based on interactions with our Site (pages visited, forms completed, etc.).
Where cookies or similar technologies identify, locate or profile you, their use is subject to the consent and transparency requirements of Law 25 and other applicable legislation. (Fasken)
You can manage cookies in several ways:
Through our cookie banner or cookie settings tool, where available on the Site
Through your browser settings, by blocking all or certain categories of cookies
Through your ad preferences on platforms such as Meta and Google
Disabling non-essential cookies will not prevent you from using the Site, but certain features or personalized content may be less relevant.
We do not sell your personal information. However, we may share it with:
Internal teams at Cuisine Idéale
Designers, showroom staff, customer service, administration, marketing and management
Access is restricted to people who need it to perform their duties
Service providers (processors)
Website hosting and maintenance
CRM and email platforms (newsletter, appointment confirmations, project follow-up)
Analytics tools (e.g. GA4) and A/B testing tools
Advertising platforms and retargeting tools (Meta, Google, etc.)
IT, security and cloud service providers
These providers are bound by contractual obligations to protect your personal information, use it solely for the agreed purposes, and comply with applicable privacy laws. (Légis Québec)
Business partners and professionals
Designers, contractors, distributors and other partners involved in your project,
Only when necessary to deliver the services you requested, and, where required, with your consent.
Public authorities and regulators
When required by law, court order or competent authority.
Business transactions
In the context of a merger, acquisition, sale or other corporate transaction, your personal information may be transferred to the acquiring entity, subject to adequate safeguards.
Some of our service providers (hosting, analytics, advertising, CRM, etc.) may be located outside Québec and/or Canada, including in the United States or the European Union.
In those cases:
Your personal information may be subject to the laws of those jurisdictions (e.g. possible access by foreign authorities).
Where required by Law 25, we conduct a privacy impact assessment and implement contractual measures to ensure an adequate level of protection. (Légis Québec)
By using our services, you consent to such transfers, within the limits and safeguards provided by applicable law.
We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, and to comply with our legal, accounting and tax obligations.
As a guideline:
Prospects (no ongoing project): we generally keep your information up to 36 months after the last significant interaction, unless you have consented to longer marketing communications.
Clients (active or completed projects): we may keep your information for the duration of the contractual relationship, then for an additional period required by law (e.g. warranties, limitation periods).
Analytics / cookies: we typically configure GA4 to retain event data for up to 14 months or less, depending on our operational needs and legal obligations. (Google Help)
Once the retention period has expired, personal information is securely deleted, anonymized or irreversibly de-identified.
We implement reasonable physical, technical and organizational measures to protect your personal information against loss, theft, unauthorized access, disclosure or misuse, such as:
Physical: controlled access to our premises and secure storage of paper files.
Technical: firewalls, access controls, password management, encryption where appropriate, and the use of secure protocols (HTTPS) on the Site.
Organizational: internal policies, confidentiality obligations for employees and service providers, and access limited on a “need-to-know” basis.
Under Law 25, we maintain a register of confidentiality incidents and are required to notify the Commission d’accès à l’information du Québec (CAI) and affected individuals when an incident involving personal information presents a risk of serious harm. (Cai Québec)
No system is absolutely secure, but we are committed to acting diligently in the event of an incident.
Subject to applicable law, you have the following rights with respect to your personal information:
Right of access: to know whether we hold personal information about you and to obtain a copy.
Right to rectification: to correct incomplete, inaccurate or ambiguous information.
Right to withdraw consent: to withdraw your consent at any time where processing is based on consent (e.g. newsletters, certain cookies).
Right to restrict or object: in certain cases, to request that we limit the processing of your information or object to certain uses (e.g. direct marketing).
Right to data portability (as implemented and when required by law): to obtain the personal information you have provided to us in a structured, commonly used format, so that it can be transferred to another organization.
To exercise these rights, please contact our Privacy Officer using the contact details provided in Section 2. We may need to verify your identity before responding.
In some situations, and where permitted by law, we may refuse or limit a request (for example, if it affects the privacy of another person or conflicts with legal obligations). In such cases, we will explain the reasons for our decision.
If you are located in the European Union or European Economic Area, the processing of your personal information may also be subject to the GDPR. In addition to the rights described above, you may have additional rights (such as the right to erasure, extended portability and restriction) depending on the circumstances.
Cuisine Idéale does not specifically target its services to the EU market, but our Site may be accessible from those territories. We aim to apply GDPR principles where applicable and reasonable.
Our services and content are aimed primarily at adults (homeowners, developers, professionals). We do not knowingly seek to collect personal information from individuals under 18 years of age without the consent of a parent or legal guardian.
If we learn that a minor has provided us with personal information without parental consent where required, we will take reasonable steps to delete such information from our systems.
Cuisine Idéale does not use fully automated decision-making systems that produce legal effects for you or significantly affect you, within the meaning of privacy laws (for example, automated credit decisions without human review).
We may, however, use certain tools to segment our audiences for marketing purposes (e.g. “people who visited the kitchen projects page”), but these tools are used to improve the relevance of our communications and do not make binding decisions about you without human involvement. (Légis Québec)
If we ever implement more advanced automated decision-making in the future, we will inform you and comply with the applicable transparency and consent requirements.
We may update this Policy from time to time to reflect:
changes in legislation or regulations,
adjustments to our internal practices,
the introduction of new services, tools or features on the Site.
The “last updated” date at the top of this Policy indicates when it was last revised. In the event of a material change, we may notify you by posting a notice on the Site or by other appropriate means.
We encourage you to review this Policy regularly.
If you have any questions about this Policy, if you wish to exercise your rights, or if you wish to file a complaint regarding our handling of your personal information, please contact:
Important note (for your internal use):
This Policy is a professional, up-to-date template based on current Québec and Canadian privacy laws, but it is not a legal opinion. Before publishing it, you should have it reviewed by your legal counsel and adjust:
– the contact details of the Privacy Officer,
– the exact list of tools and providers you use (analytics, CRM, hosting),
– your real data retention periods and internal processes.